Post-Call Intelligence
Every call analysed. Your rules. Your schema.
LLM-powered post-call analysis that runs YOUR prompt on every conversation. Define the output schema, scoring criteria, and compliance rules — get structured intelligence pushed to your CRM automatically.
Every Call
Analysis
Custom Schema
Output
Automated
QC Scoring
Real-Time
CRM Push
Key Capabilities
Custom LLM Analysis
Write your own analysis prompt. Define exactly what you want extracted — intent, sentiment, action items, compliance violations, upsell opportunities. The LLM follows your instructions.
Structured Output Schema
Define the JSON schema for analysis results. Get consistent, machine-readable output that integrates directly with your downstream systems — no manual parsing required.
Automated QC Scoring
Score every call against your quality criteria automatically. Track agent performance, identify coaching opportunities, and ensure compliance without manual QC reviews.
Sentiment & Emotion Detection
Track customer sentiment throughout the call. Identify frustration points, satisfaction moments, and emotional escalation patterns across your entire call volume.
Auto-Dispositions
Automatically categorise call outcomes based on conversation content. No more agents forgetting to set dispositions or miscategorising calls.
Speech Analytics
Keyword spotting, talk-time ratios, silence detection, and overtalk analysis. Identify patterns across thousands of calls that manual review would miss.