CX Bridge

Terms of Service

Last updated: 1 July 2025

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "you") and Aetherix Systems FZCO ("CX Bridge", "we", "us"), a company registered in the DMCC Free Zone, Dubai, UAE. By accessing or using our platform and services, you agree to be bound by these Terms.

2. Description of Service

CX Bridge provides an AI-powered contact centre platform that enables businesses to deploy AI voice agents, manage human agent operations, and handle customer communications. The Service includes but is not limited to:

  • AI Agent Builder and deployment tools
  • Human Agent Desk with WebRTC softphone
  • Outbound dialling capabilities
  • Post-call intelligence and analytics
  • Knowledge base and RAG functionality
  • BYOC (Bring Your Own Carrier) connectivity
  • APIs and integrations

3. Account Registration

To use the Service, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

4. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable laws, regulations, or third-party rights
  • Make fraudulent, deceptive, or misleading calls
  • Harass, threaten, or abuse any person
  • Transmit malware, viruses, or harmful code
  • Attempt to gain unauthorised access to our systems
  • Violate telecommunications regulations (including DNC/TCPA compliance)
  • Use the Service for any illegal telemarketing or robocalling

5. Pricing & Payment

The Service operates on a Seats + Credits pricing model. You purchase seats (assignable to AI or human agents) and usage credits (consumed by STT, LLM, and TTS processing). Prices are as listed on our pricing page or as agreed in your enterprise contract.

  • Payments are due in advance for the billing period
  • Credits are non-refundable once consumed
  • We reserve the right to change pricing with 30 days' notice
  • Overdue payments may result in service suspension

6. Data Ownership & Processing

You retain ownership of all data you upload to or generate through the Service ("Customer Data"). We process Customer Data solely to provide the Service and as described in our Privacy Policy.

You grant us a limited licence to process Customer Data as necessary to operate the Service, including passing call audio to third-party AI providers (STT, LLM, TTS) for processing.

7. BYOC & Telephony

CX Bridge operates on a Bring Your Own Carrier model. You are responsible for:

  • Maintaining your own carrier agreements and SIP trunk connectivity
  • Compliance with telecommunications regulations in your jurisdiction
  • All telephony costs charged by your carrier
  • Ensuring your carrier configuration meets our technical requirements

8. Service Level & Availability

We target high availability for the Service but do not guarantee uninterrupted access. Planned maintenance will be communicated in advance. Enterprise customers may negotiate specific SLA terms.

9. Intellectual Property

The Service, including all software, algorithms, interfaces, and documentation, is owned by Aetherix Systems FZCO. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service as described herein.

10. Limitation of Liability

To the maximum extent permitted by law, CX Bridge shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities. Our total liability shall not exceed the fees paid by you in the 12 months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless CX Bridge from any claims, damages, or expenses arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

12. Termination

Either party may terminate this agreement with 30 days' written notice. We may suspend or terminate your access immediately for violation of these Terms. Upon termination, you may export your data within 30 days, after which it will be deleted.

13. Governing Law

These Terms are governed by the laws of the United Arab Emirates. Any disputes shall be resolved through arbitration in Dubai, UAE, under the rules of the Dubai International Arbitration Centre (DIAC).

14. Changes to Terms

We may modify these Terms at any time. Material changes will be communicated via email or in-platform notification at least 30 days before taking effect. Continued use after changes constitutes acceptance.

15. Contact

For questions about these Terms, contact us at legal@cxbridge.io.