Cookie Policy
Last updated: 1 July 2025
1. What Are Cookies
Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences, understand how you use the site, and improve your experience. Similar technologies include local storage, session storage, and pixel tags.
2. How We Use Cookies
CX Bridge uses cookies for the following purposes:
2.1 Strictly Necessary Cookies
These cookies are essential for the website to function and cannot be disabled. They include:
- Session cookies: Maintain your login state and security tokens
- CSRF protection: Prevent cross-site request forgery attacks
- Cookie consent: Remember your cookie preferences
2.2 Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting information anonymously. We use this data to improve our website and services.
- Page views: Which pages are visited and how often
- Session duration: How long visitors spend on the site
- Traffic sources: How visitors arrive at our website
- Device information: Browser type and screen resolution
2.3 Functional Cookies
These cookies enable enhanced functionality and personalisation:
- Theme preferences: Remember your display settings
- Form data: Pre-fill forms you've previously completed
- Language: Remember your language preference
3. Third-Party Cookies
Some cookies are placed by third-party services that appear on our pages. We use:
- Analytics providers: To measure website performance
- Chat widgets: To provide live support functionality
We do not use advertising or tracking cookies. We do not sell your data to advertisers.
4. Managing Cookies
You can control cookies through:
- Our cookie banner: Accept or reject non-essential cookies when you first visit
- Browser settings: Most browsers allow you to block or delete cookies
- Device settings: Mobile devices offer cookie controls in privacy settings
Note that blocking essential cookies may prevent parts of the website from functioning correctly.
5. Cookie Retention
Cookie retention periods vary by type:
- Session cookies: Deleted when you close your browser
- Persistent cookies: Retained for up to 12 months
- Consent cookie: Retained for 12 months to remember your preference
6. Updates to This Policy
We may update this Cookie Policy to reflect changes in our practices or for operational, legal, or regulatory reasons. The "Last updated" date at the top indicates when the policy was last revised.
7. Contact Us
If you have questions about our use of cookies, contact us at privacy@cxbridge.io.