Never miss another call. AI answers everything; your team takes the ones worth money.
CX Bridge answers on the first ring, books appointments into your calendar, qualifies leads, and transfers complex calls to your team — with a full summary so no one repeats themselves. Built for practices and teams with 2–20 people answering phones.
Good morning, thank you for calling Riverside Dental. I can help you book an appointment — are you a new or existing patient?
New patient. I need a cleaning and I think I have a cracked tooth — it's been hurting for two days.
I'm sorry to hear that. I have an opening tomorrow at 10:15 AM with Dr. Chen — would that work? I'll also connect you with our team about the pain so we can prioritize.
Hi, this is Maria at Riverside Dental. I can see you're booked for tomorrow at 10:15. Tell me about the pain — is it sharp or dull? We may want to fit you in sooner.
0 sec
Wait Time
24/7
Availability
AI Handoff Summary
New patient. Needs cleaning + possible cracked tooth (2 days pain). Booked 10:15 AM tomorrow with Dr. Chen. Flagged as urgent — may need same-day.
Today's Calls
Setup
Answering services take messages but can't book appointments or qualify leads. Voicemail loses 80% of callers who never call back. CX Bridge actually handles the call — books the appointment, answers the FAQ, qualifies the lead, and transfers complex cases to your team with full context.
Built for businesses that live on the phone
Our Differentiator
How the handoff works.
AI handles the volume. Humans close the saves. The transition is invisible to the customer — no transfer tone, no "please hold," no repeating yourself.
AI Picks Up
Customer calls in. AI answers instantly — no queue, no hold music. Identifies the caller, pulls context from CRM.
AI Qualifies
Handles the routine: verifies identity, explains options, captures intent. Resolves simple cases end-to-end.
Escalation Detected
AI detects complexity, sentiment shift, or a high-value opportunity. Flags for human handoff — no dropped audio.
Human Barges In
Agent gets the full transcript, AI-generated summary, and recommended action. Takes over mid-sentence. Customer never repeats.
Platform Capabilities
One platform. AI and human agents on one floor.
Built for 1–1,000+ seat operations running revenue-critical calls. AI handles the volume, humans close the saves — without replacing your telco, your CRM, or your team.
AI handles the routine 60–70%
AI takes the high-volume, repetitive calls — renewals, payment reminders, lead qualification — so your agents focus on revenue-critical conversations that need a human touch.
Seamless handoff — full context follows
When AI detects an escalation, it transfers to a human with transcript, sentiment, and history. Your agents don't start from scratch. The customer never repeats themselves.
Sarah M.
On Call
James R.
Available
Lisa K.
Wrap-up
Human agents — promoted, not replaced
Full agent desk with WebRTC softphone, skills-based routing, workforce groups, and supervisor controls. Your team handles the calls that matter — on the same platform as AI.
Knowledge Base (RAG)
Upload your policies, scripts, and product docs. AI searches mid-call and answers from your actual documentation — no hallucination, audit-ready responses.
Post-call intelligence & QA
100% call recording with streaming QA access. Auto-transcription, sentiment scoring, dispositions, and CRM push — all configurable per campaign.
Dialling
Outbound
Connected
Live
Active
Status
Predictive dialler
Production-validated outbound with industry-standard pacing and abandon-rate brake. Collections, renewals, follow-ups — at scale, with compliance built in.
How We Compare
Better than an answering service. Smarter than voicemail.
Answering services take messages. Voicemail loses callers. CX Bridge actually handles the call — books the appointment, qualifies the lead, answers the question.
| Feature | CX BridgeAI + Human | Answering ServiceRuby, Smith.ai, PATLive | Voicemail80% don't leave one |
|---|---|---|---|
| Answers on the first ring, 24/7 | |||
| Books appointments into your calendar | |||
| Qualifies leads with custom questions | |||
| Transfers complex calls to your team | |||
| Full call recording + transcription | |||
| CRM sync (HubSpot, Salesforce, Zoho) | |||
| Knows your business (FAQ knowledge base) | |||
| No per-call or per-minute fees | |||
| Works after hours, weekends, holidays |
$49/seat
+ $0.06/min AI credits
$300–$1,200/mo
+ per-call fees
Free
but 80% of leads lost
Live Workflows
Revenue calls that close themselves
See how CX Bridge AI handles production workflows — collecting payments mid-call, booking appointments, and syncing to your CRM. These are real patterns running at scale in collections and renewals campaigns.
Payment Collection via WhatsApp
AI detects intent → sends payment link mid-call
I can see your invoice #INV-2847 for $1,850 is pending. Would you like to pay now?
Waiting for payment intent...
Appointment Booking + CRM Sync
AI books slot → syncs to CRM/ERP automatically
I'd like to book an appointment with Dr. Mitchell for next week.
Waiting for booking request...
Connects to your existing stack.
CX Bridge plugs into your CRM, marketing automation, SIP trunks, WhatsApp, and helpdesk — no rip-and-replace required.
Speech Analytics
Real-time and post-call analysis. Sentiment detection, keyword spotting, compliance monitoring, and custom scoring — all configurable per campaign.
Agent Assist
Real-time moment triggers for human agents. Suggested responses, knowledge surfacing, next-best-action prompts — all while the call is live.
WhatsApp Mid-Call Actions
Send payment links, appointment confirmations, documents, or follow-up messages via WhatsApp — triggered automatically during or after the call.
Go Live
Live in 48 hours on your existing number
No rip-and-replace. Keep your SIP trunk, your CRM, your team. CX Bridge deploys into your world — not the other way around.
01
Connect your carrier
Bring your own carrier. Point your SIP trunk, WebSocket, or embed our widget. Your numbers, your rates.
02
Configure your agent
Pick your STT, LLM, TTS providers. Write your prompt. Add tools. Use industry templates or start from scratch.
03
Live Calls
Real-time view
AI Resolved
Auto-handled
Handle Time
Per call avg
CSAT
Customer score
Go live & monitor
Deploy in one click. Monitor calls, latency, CSAT, and costs in real-time. Scale as your volume grows.
Why CX Bridge
Everything your receptionist does, plus everything they can't.
CX Bridge doesn't just answer the phone — it books appointments, qualifies leads, answers FAQs from your knowledge base, and transfers complex calls to your team. All from one dashboard, with full call recordings and transcriptions.
AI Agent Builder
Full pipeline control
You're not locked into any vendor. Switch providers per agent, per call. Full control over your voice pipeline.
Agent Desk
Production contact centre
Your agents are promoted, not replaced. A full-featured agent desk with queues, workforce groups, and supervisor controls — built into the same platform as AI. Humans handle the revenue calls; AI handles the volume.
Keep your phone number
BYOC — Bring Your Own Carrier. Keep your existing business number and carrier rates. Connect via SIP or simple call forwarding.
Instant answers, no hold music
AI picks up on the first ring. Natural conversation — not a robot menu. Callers get help immediately, even at 2 AM.
Your knowledge, your rules
Upload your FAQs, services, and pricing. The AI only says what you've approved — it never invents information.
Full call recordings & transcripts
Every call recorded and transcribed. Search conversations, review quality, and train your team from real calls.
Multi-language support
Serve callers in English, Spanish, Arabic, and more. The AI detects language automatically and responds naturally.
$49/seat — AI or human
Simple per-seat pricing. Mix AI and human agents as needed. No per-minute surprise bills, no annual contracts.
Pricing
Priced on seats and outcomes, not minutes.
Assign seats to AI or human agents. Pay for what you use. No per-minute surprise bills, no enterprise lock-in contracts.
2-Week Pilot
Prove ROI on your own calls
What you get
- Deploy on your carrier (BYOC)
- One agreed success metric
- AI + human agent configuration
- Full call recording & QA access
- Dedicated onboarding support
- Post-pilot report with outcomes
No annual contract. One success metric.
Production
1–1,000+ seats, full platform
Everything in Pilot, plus
- Unlimited AI + human seats
- Predictive dialler with pacing controls
- Skills-based routing & workforce groups
- Supervisor controls (listen, whisper, barge)
- Post-call intelligence & auto-dispositions
- Self-hosted / single-tenant available
- Data residency & compliance controls
- Dedicated account manager
Custom pricing based on seats and volume.
AI Voice Credits
STT + LLM + TTS usage
BYOC Telephony
Your carrier, your rates
Agent Seats
AI or human, per seat
Enterprise Add-ons
SSO, SLA, dedicated infra
From the blog
AI Voice Agent vs Chatbot
Which is better for your business?
IVR vs AI Voice Agent
Why IVR menus are dying
Seamless Human Handoff
When AI can't answer the call
AI + CRM Integration
HubSpot, Salesforce, and more
Set Up in 10 Minutes
Step-by-step, no code required
Pricing Explained (2026)
What you actually pay
24/7 Without Overtime
Stay reachable around the clock
5 Signs You're Losing Revenue
Missed calls cost more than you think