Agent Desk
A real contact centre. Not an afterthought.
Full-featured agent desk with WebRTC softphone, skills-based routing, workforce groups, and supervisor controls. Your human agents get the same first-class experience as your AI agents — on one platform.
WebRTC
Softphone
Skills-Based
Routing
Listen · Whisper · Barge
Supervisor
Real-Time
Presence
Key Capabilities
Browser-Based Softphone
No downloads, no plugins. Agents take calls directly in the browser with crystal-clear WebRTC audio. Works on any device with a modern browser.
Skills-Based Routing
Route calls to the right agent based on skills, language, department, or custom attributes. Priority queues ensure VIP customers reach senior agents first.
Workforce Groups
Organize agents into teams with shared queues, overflow rules, and capacity limits. Manage schedules, breaks, and availability from a single dashboard.
Supervisor Controls
Listen to live calls silently, whisper coaching to agents without the customer hearing, or barge in to take over. Real-time quality monitoring built in.
Agent Assist (Real-Time)
AI-powered moment triggers surface suggested responses, knowledge articles, and next-best-action prompts while the call is live. Agents stay informed without searching.
Presence & Status Management
Track agent availability in real-time — Available, On Call, Wrap-up, Break, Offline. Automatic status transitions keep routing accurate without manual updates.